MyCare Frequently Asked Questions

How can I create a MyCare account?

If you have provided your email address to us, then you should have received a link to follow to set up your patient portal. If you have not provided your email address to us or did not receive an email, please contact us for further assistance.

I did not receive an e-mail to create an account. What should I do?

To receive a new account activation link:
1. Click Can't access your account? The Account Recovery Help window opens.
2. Select Do not have an account button and enter the requested information - First Name, Last Name, Date of Birth, and Registered e-mail ID. An e-mail will be sent to the patient with new account activation link.

When I click on the new account activation link, it says “link expired.” What should I do?

To receive a new account activation link:
1. Click the Can't access your account? The Account Recovery Help window opens.
2. Select the Do not have an account button and enter the requested information - First Name, Last Name, Date of Birth, and Registered e-mail ID. An e-mail will be sent to the patient with a new account activation link.

What Browser should I use to view MyCare?

MyCare can be viewed with all popular browsers.

Can minors have a MyCare Patient Portal account?

A minor child’s parents or legal guardians are considered to be the personal representatives for their minor child(ren). They are entitled to access and to authorize the release of their minor child’s health information until a certain age. However, under Illinois State law, all children 12 years of age and older have the power to give consent to certain medical care and treatment without the knowledge of their parents or legal guardians.  In these cases, the parents’ and legal guardians’ access to certain parts of the minor’s health care information may not be accessible without the permission of the minor. Therefore, the parent’s legal guardian’s access to the minor’s MyCare account will expire on the minor’s 12th birthday. The minor will then need to identify an appropriate e-mail address to renew their minor’s access.

What if I forget my username?

If you forget your username, a username reminder will be sent to your e-mail account. To receive a username reminder:
1. Click the Can't access your account? link on the login window. The Account Recovery Help window opens.
2. Select the “Forgot Username” radio button and click the “Next” button. Then, enter the requested information – the Registered E-mail Address or your First Name, Last Name, and Date of Birth. Upon completion, you will receive an e-mail with your username.

What if I forget my password?

(Passwords are case sensitive.  Please make sure your caps lock is off.)

If you forget your password, a link will be sent to your registered e-mail address to reset the password. To reset the password:

1. Click the Can't access your account? link on the login window. The Account Recovery Help window opens.
2. Select the “Forgot Password” radio button and click the “Next” button. Then, enter your Username. Upon completion, a link will be sent to your registered e-mail address with a generic password. You must log into MyCare with the generic password within 48 hours. The password expires after 48 hours

How do I access Patient Education from the Visit Summary?

1. Find the Patient Education URL link in the Notes section of the Visit Summary. The note will begin with “Patient Educated with:” and then the description of the Patient Education. You will find the URL link twice afterwards.
2. Copy the URL link that is between the parentheses by highlighting the text, right clicking and choosing the copy option (it will begin with “http://”).
3. Open a new tab in your web browser and paste the URL link copied into the address bar of the web browser and hit the enter key. This will take you to the Patient Education that is available online.

Don't see your question here or need further assistance?

Please contact our Patient Portal Helpline at 217.366.2610.